Returns & Refunds Policy

Due to the perishable nature of our craft jerky, we cannot accept physical returns; however, if you are unsatisfied with your order or received a damaged item, we are committed to making it right through a replacement or refund. Please contact our support team within 14 days of delivery to initiate a claim.

1

Contact Support

Email our crew at [email protected] with your order number and a brief explanation of the issue.

2

Provide Evidence

Attach clear photos of the product and packaging, especially if the item arrived damaged or the vacuum seal was compromised.

3

Review Process

Our team will review your request within 2-3 business days to determine eligibility for a refund or a fresh replacement shipment.

4

Resolution

Once approved, a credit will be applied to your original payment method or a new tracking number will be issued for your replacement jerky.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing